Refund & Return Policy – Premium Peptide Shop UK
Last Updated: May 2026
At Premium Peptide Shop UK, customer satisfaction and product quality are important to us. Please review our refund and return policy carefully before placing an order.
Research Use Only Notice
All products sold by Premium Peptide Shop UK are supplied strictly for research purposes only.
Products are:
- not for human consumption
- not for medical use
- not for therapeutic use
- not for veterinary use
By purchasing from our website, customers acknowledge and agree to these terms.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
To request an order cancellation, please contact our support team as soon as possible after placing your order.
Once an order has been shipped, cancellation is no longer possible.
Returns Policy
Due to the specialist nature of research products, we generally do not accept returns on opened or used products.
Returns may only be considered in limited circumstances, including:
- incorrect item received
- damaged item on arrival
- order fulfilment error
To request a return review, customers must contact us within 48 hours of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact customer support within 48 hours of receiving your order
- Include your order number
- Provide clear photos where applicable
After review, we may offer:
- replacement product
- store credit
- refund where appropriate
Refund Eligibility
Refunds may be approved only under eligible circumstances such as:
- confirmed fulfilment error
- approved damaged goods claim
- unavailable stock after payment
Refunds are not typically provided for:
- change of mind
- customer ordering errors
- misuse of products
- failure to read product descriptions or disclaimers
Non-Refundable Situations
Refunds will not be issued for:
- opened products
- used products
- products handled improperly after delivery
- orders delayed by courier services outside our control
- incorrect shipping information provided by customer
Shipping Issues
While we work with reliable shipping partners, delivery times are estimates only.
Premium Peptide Shop UK is not responsible for delays caused by:
- courier disruptions
- customs issues
- weather conditions
- public holidays
- incorrect customer address information
If your parcel is significantly delayed, please contact support.
Lost Parcels
If tracking indicates delivery issues or parcel loss, please contact our support team.
Each case will be reviewed individually with the shipping provider.
Refund Processing Time
Approved refunds are typically processed back to the original payment method within 5–10 business days, depending on payment provider processing times.
Policy Updates
Premium Peptide Shop UK reserves the right to update this policy at any time without prior notice.
Customers are encouraged to review this page periodically before placing orders.
Final Disclaimer
All products sold by Premium Peptide Shop UK are intended strictly for research purposes only and are not for human consumption, therapeutic use, medical treatment, or veterinary application.